If you are a real estate developer in Maharashtra, you might be aware of the recent circular issued by the Maharashtra Real Estate Regulatory Authority (MahaRERA) on July 27, 2023. The circular states that every promoter should endeavour to establish a Grievance Redressal Cell (GRC) for their allotees within 30 days of the circular.
The GRC is expected to address the complaints of the home buyers regarding the project, such as delay in possession, quality issues, deviation from approved plans, non-compliance with RERA provisions, etc. The GRC should have a dedicated email address and phone number and should acknowledge and resolve the complaints within 15 days. The GRC should also maintain a record of the complaints and their status and submit a quarterly report to MahaRERA.
The circular also states that if the GRC fails to resolve the complaint within 15 days, or if the allotee is not satisfied with the resolution, they can file a complaint with MahaRERA online. The online complaint system has been modified to include a mandatory field for mentioning whether the complaint was first raised with the GRC or not. If not, the complainant will have to provide a valid reason for skipping the GRC.
The purpose of this circular is to reduce the burden on MahaRERA and expedite the resolution of grievances of home buyers. It is also in line with the objectives of the Real Estate (Regulation and Development) Act, 2016, which aims to protect the interests of consumers and promote transparency and accountability in the real estate sector.
What MahaRERA Recommends for Setting Up a GRC
In addition to mandating the establishment of a GRC for every promoter, MahaRERA also recommends some best practices for setting up and operating a GRC effectively. These are:
Home buyer / Allottee Grievance Redressal Cell: Every promoter should endeavor to establish a Home Buyer /Allottee Grievance Redressal Cell that would be responsible for receiving and promptly addressing complaints/ grievances of home buyers / allottees with specific emphasis on resolving such complaints fairly and expeditiously.
Grievance Redressal Officer: Every GRC should have at least one Grievance Redressal Officer, and the name and contact details of such Officer should be made available to home buyers / allottees. MahaRERA suggests uploading of this information on promoter webpage for convenient access by the home buyers / allottees.
Complaints Record and Status: Every promoter shall also make available on promoter webpage the total number of complaints / grievances received and the number of complaints / grievances disposed of as settled.
Grading of Real Estate Projects: The above aspect of promoter having established a GRC for receiving and promptly addressing complaints / grievances of home buyers / allottees shall be considered by MahaRERA when grading of real estate projects shall be undertaken by MahaRERA.
By following these recommendations, promoters can ensure that their GRCs are functioning efficiently and effectively, and that they are complying with MahaRERA’s circular as well as RERA’s provisions.
Why You Should Comply with MahaRERA’s New Circular
As a promoter, you might be wondering why you should comply with this new circular and what are the benefits of setting up a GRC for your allotees. Here are some reasons why you should comply with MahaRERA’s new circular:
It will help you build trust and goodwill among your customers, which can boost your reputation and sales.
It will help you avoid litigation and penalties from MahaRERA, which can be costly and time-consuming.
It will help you improve your customer satisfaction and retention, which can increase your referrals and repeat business.
It will help you identify and rectify any issues or defects in your project, which can enhance your quality and efficiency.
If you are interested in availing our services or want to know more about how we can help you comply with MahaRERA’s new circular, please contact us today. We will be happy to assist you and answer any queries that you may have. We have extensive experience and knowledge in dealing with RERA matters, and we have successfully helped many promoters across Maharashtra in complying with RERA provisions and resolving their disputes with allotees. We offer affordable and customized services that suit your needs and budget.
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